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Unforeseen events of both a positive and negative nature happen every day for all types of companies no matter what industry or sector they are a part of.

Most companies can handle positive events. But when something negative happens, communication typically becomes much more problematic, and top management must deal with and minimize the potential damage of incidents - while at the same time keeping the wheels in motion in order to reduce potentially harmful secondary effects of the incident.

During a crisis top management needs to remain accessible and ensure timely communication with all involved stakeholders. Stakeholders include the owners, the employees, the shareholders, customers, suppliers, government authorities, the local area, the media, etc. Managing communication in a crisis often requires assistance from external experts, who can advise the top management and phrase core messages clearly - while at the same time navigating the stormy media waters during the crisis.

Targeted communication at all times
OutCom recommends all clients to ensure the necessary level of preparedness in order to be able to handle unforeseen incidents in a professional manner. This will allow the companies either to fully exploit a positive incident - or to ensure a prompt and effective way to reduce the harmful effect of negative incidents.

OutCom has years of documented experience as advisors in a variety of incidents where companies have been caught of guard by unforeseen events and incidents of a negative nature as well as experience in assisting our clients in a number of major crisis situations.

We can ensure that our clients have access to the necessary resources and expertise 24/7/365 in case of a crisis. Furthermore OutCom offers assistance for building and maintaining a professional incident team - and for building damage prevention programmes.

Please contact us if you would like to know more about our expertise in the field of issues management.